Maryland Electric Choice

Frequently Asked Questions

  1. What is electric customer choice?
  2. What is my local utility's role in choice?
  3. If I select an alternative electricity supplier, how much will I save?
  4. How can I find the best deal for electricity supply?
  5. Where can I find a list of alternative electricity suppliers?
  6. Are there any charges or fees for choosing an alternative electricity supplier or canceling a contract?
  7. I just found out about a new supplier with a better deal. How do I take advantage of it?
  8. A supplier has contacted me. Is this appropriate?
  9. I have a problem with a supplier. Where can I go for help?

  1. What is electric customer choice?
  2. "Choice" is the term used to describe the opportunity afforded customers by the General Assembly to choose an alternative energy supplier for your home or business electricity needs. These companies will be licensed by the Commission, and will market electricity to you through the mail, over the phone, over the Internet, or in person. You have the option of choosing an alternative electric supplier or continuing to receive electric supply from your local utility.

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  3. What is my local utility's role in choice?
  4. Your local utility company will continue to do everything it does now – except buy electricity for you. So, if you decide to choose an alternative supplier, your local utility company will still:

    • Answer all calls for emergencies, outages or service problems;
    • Send you a monthly bill which will include your alternative supplier's charges (if you select this option). You also have the option of receiving a bill from your electricity utility for your distribution charges and a bill from the alternative electricity supplier for the electricity supply usage charges;
    • Read your meter every month; and
    • Deliver electricity to your home.

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  5. If I select an alternative electricity supplier, how much will I save?
  6. If you choose an alternative electricity supplier, you may or may not get a lower rate on the electricity you use. You should review your usage patterns throughout the year along with your new rate to estimate your savings.

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  7. How can I find the best deal for electricity supply?
  8. The best deal for you may depend in part on the product or service you wish to purchase. For example, some alternative electricity suppliers offer 100% clean energy while others offer a mix of energy sources. Some alternative electricity suppliers offer various incentives, while others may offer shorter contract terms. To find the best deal, you should research the different products and offerings.

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  9. Where can I find a list of alternative electricity suppliers?
  10. All alternative electricity suppliers are licensed by the Maryland Public Service Commission. To find their contact information, you can visit the Commission's website at (Link). There, you can search for the names and contact information of alternative electricity suppliers who are accepting new customers in your area. Most will have websites with additional information. You can also contact your local utility company for a list of alternative electricity suppliers that are active in your area. The Maryland of Office People's Counsel also has information on its website (link) of alternative electricity suppliers who are actively accepting customers in the State.

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  11. Are there any charges or fees for choosing an alternative electricity supplier or canceling a contract?
  12. There are no charges or fees to choose an alternative electricity supplier. However, when choosing an alternative electricity supplier, you will be required to enter into a contract (in writing, on the Internet, or over the phone). You should pay close attention to the terms, conditions, length of contract and any early termination fees that may be required.

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  13. I just found out about a new supplier with a better deal. How do I take advantage of it?
  14. When you choose a supplier, you committed to a contract (either in writing, online or over the phone). Before canceling your existing supplier contract, you should contact your current supplier to find out when your contract ends, and whether any early termination fees will be due if you cancel before the contract expires.

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  15. A supplier has contacted me. Is this appropriate?
  16. You may be contacted by suppliers through a variety of ways, including telephone, mailers, or door-to-door sales. If you are contacted and wish to explore a business relationship with a supplier, you should first make sure the supplier is licensed by the Maryland Public Service Commission. Ask for the supplier's license number, and confirm it on the Commission's website at (LINK). Do not provide your utility account number until you have decided to enter into a contract.

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  17. I have a problem with a supplier. Where can I go for help?
  18. If you are unable to resolve your concerns with the supplier directly, you may bring your complaint to the Maryland Public Service Commission's Office of External Relations (OER). You can contact OER by calling 410-767-8028 or online at Office of External Relations.

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