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Dispute Instructions

Please note that by submitting a complaint you are allowing us to contact the company(ies) noted, and you are agreeing to allow the company(ies) to share with us information about your account. If you do not want us to have this information, please DO NOT file a complaint. If you are requesting an extension or a payment arrangement as a result of a termination notice, please call 1 (800) 492-0474 and press #3 at the prompt.

COMAR 20.32.01.03 requires that you first submit any inquiry or dispute directly to the utility or supplier for resolution. If you are dissatisfied with the company's response, you may submit a written inquiry within seven (7) days to the Public Service Commission's Office of External Relations for review and investigation.

Please complete the following questions. All fields are required.

1. Did you contact the company about this matter?
   Yes      No
2. What method was used to contact the company?
   Letter   Telephone   Email    In-person
3. Did you receive a response from the company? If yes, please complete number 4.
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4. Please summarize the company's response in one to two sentences:
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